Market is all about cutting cost and profits, right?
Dell began to outsource their tech support to India and a cut down of american employees in the department. Sucks for the americans who lost their jobs in the IT department and now working at Starbucks or elsewhere. Outsourcing to India is more profit to Dell since cost in India is much cheaper for the corporation. However the downside is, recent Dell customers are complaining about Dell's horrible customer services. Customers are having difficult understanding what the tech (Indians) is saying due to their enunciation and pronounciation. The tech representative can be rude and even hanged up on the customer.
Everyone should know that
you get what you pay. Paying a higher price means you will get a higher value in return. If you want a high customer service for a computer, you would look at IBM and Apple products. If you want to save few hundred dollars, you would look into Dell and receive the value that you put your money into.
The 21st century is a global business and not a one nation business. Most corporation survive thanks to businesses across sea.
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Originally Posted by Puffguts It could be Monopoly, unfair business practice or others, but I really didn't expect Walmart to be the #1 ranking corporation of the fortune 500 businesses without being aggressive on cutting cost and overheads. Did you believe Walmart is there to make your life better? Did the smile face on Walmart's shopping bags have their desired effect on the consumers? |